Tax Edge Consultants

PAIA Manual

Prepared in accordance with the Promotion of Access to Information Act 2 of 2000 ("PAIA") and POPIA

1. Introduction

This PAIA Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 ("PAIA") and explains how members of the public may request access to information held by Tax Edge Consultants.

This Manual also supports compliance with the Protection of Personal Information Act, 2013 ("POPIA").

2. Company Details

  • Name: Tax Edge Consultants
  • Email: info@taxedge.co.za
  • Information Officer: Rachel Bedessy
  • Physical Address: Meyersdal Office Park, 65 Philip Engelbrecht Ave, Meyersdal, Alberton, 1448
  • Telephone: 011 484 3566

3. PAIA Purpose

PAIA gives individuals the right to access information held by public and private bodies when such information is required to exercise or protect their rights.

4. Categories of Records Held

Tax Edge Consultants may hold the following categories of records:

4.1 Client-Related Records

  • Tax filings and supporting documents
  • Correspondence with clients
  • Engagement letters and agreements
  • Financial and advisory records

4.2 Business Records

  • Contracts with suppliers and service providers
  • Internal policies and procedures
  • Operational records

4.3 Human Resources Records (if applicable)

  • Employee contracts
  • Payroll records
  • Leave and disciplinary records

4.4 Financial Records

  • Accounting records
  • Invoices and statements
  • Banking and tax compliance records

4.5 Website & Communication Records

  • Website enquiries
  • Email correspondence
  • Marketing communications (where consented)

5. How to Request Information

To request access to records under PAIA:

  1. Complete the official PAIA Request Form
  2. Submit it to: info@taxedge.co.za
  3. Provide sufficient detail to identify the record requested
  4. Include proof of identity if applicable

6. Decision Timeframes

  • Requests will be processed within 30 days, as required by PAIA
  • We may extend this period once, where justified, and will notify the requester

7. Grounds for Refusal of Access

Access to information may be refused where:

  • It is protected under privacy laws (POPIA)
  • It contains third-party confidential information
  • It is legally privileged
  • Disclosure would prejudice commercial or legal interests
  • It relates to internal deliberations where applicable

8. Fees

In terms of PAIA, fees may apply for:

  • Search and preparation of records
  • Copying and reproduction of documents
  • Postal or electronic delivery costs

A fee notice will be provided where applicable before processing continues.

9. Protection of Personal Information

Where a request involves personal information, it will be processed in accordance with POPIA. Personal information will only be disclosed where legally permitted.

10. Availability of this Manual

This Manual is available:

11. Information Regulator Contact Details

If you are not satisfied with how a PAIA request is handled, you may contact the Information Regulator: www.justice.gov.za/inforeg/

12. Updates to This Manual

This Manual may be updated from time to time to reflect changes in legislation or business operations.

Download PAIA Request Form

Use Form 2 to submit a request for access to a record under PAIA.

Download Form 2 (PDF)